Right of withdrawal
- You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you or a third party designated by you acquires physical possession of the item.
- To exercise your right of withdrawal, you can notify us of your decision to withdraw from this contract by email at info@asvazadurian.at or through the self-serve return function in the customer portal. To meet the withdrawal deadline, it is sufficient for you to send your notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.
- After receiving your cancellation notice, we will email you a prepaid return label. We will cover the cost of returning the items.
- You must return the items you wish to return as soon as possible, but no later than 14 days after the date you notified us of your cancellation of your purchase, to the address "Asvazadurian & Asvazadurian Juweliere" Wollzeile 35, 1010 Vienna, using only the return label provided by us via our delivery partner "GoRocket." This deadline is met if you return the item before the expiry of the 14-day period.
- If you withdraw from this contract, we will reimburse you all payments we have received from you, including delivery costs, promptly and no later than 14 days after the day on which we were informed of your decision to withdraw from this contract. We will use the same means of payment you used for the original transaction for this reimbursement.
- Notwithstanding the foregoing, we may refuse to refund until we have received the items back or until you have provided evidence that you have returned the goods, whichever is the earlier.
- All returns must be accompanied by the return form and preferably returned in their original packaging. Please note that all returns are subject to a quality control check before acceptance. After inspecting the returned item, we will inform you whether you are entitled to a refund.
- Any item that shows signs of wear, damage, or tampering, or whose security tag (if present) has been removed, will not be accepted for return. You will be responsible for any loss of value resulting from handling that is not necessary to maintain the quality, characteristics, and, where applicable, functionality of the item.
- For items that are made to customer specifications or are clearly tailored to the customer's personal needs, such as adjusting the size or replacing gemstones, cancellation is excluded.