Refund policy

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you or a third party designated by you acquires physical possession of the item.

To exercise your right of withdrawal, you may inform us of your decision to withdraw from this contract by email at info@asvazadurian.at or via the self-service returns function in the customer portal.

To meet the withdrawal deadline, it is sufficient that you send your notification of exercising the right of withdrawal before the withdrawal period has expired.

Upon receipt of your withdrawal declaration, we will send you a prepaid return label by email.

You must return the items you wish to send back without undue delay, and in any case no later than 14 days from the date on which you informed us of your withdrawal, to the following address:

Asvazadurian & Asvazadurian Juweliere
Wollzeile 35
1010 Vienna
Austria

Returns must be sent exclusively using the return label provided by us.

The return shipment must be carried out via the same shipping provider used for the original delivery.

• If your order was shipped via Austrian Post, the return must also be made via Austrian Post.
• If your order was shipped via GoRocket, the return must also be made via GoRocket.

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and at the latest within 14 days from the day on which we are informed of your decision to withdraw.

For returns, we retain an amount equal to the original shipping costs to cover return shipping costs. We will use the same payment method that you used for the original transaction, unless expressly agreed otherwise.

Notwithstanding the above, we may withhold reimbursement until we have received the returned goods or until you have provided proof that you have sent back the goods, whichever is earlier.

All returns must be accompanied by the return form and preferably sent in their original packaging. Please note that all returns are subject to a quality inspection upon receipt. After inspection of the returned item, we will inform you whether you are entitled to a refund of the amounts paid.

Any item showing signs of use, damage, tampering, or from which the security tag (if applicable) has been removed will not be accepted for return.

You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the item.

For items that are made to customer specifications or clearly tailored to the customer’s personal needs—such as resizing or replacement of gemstones—the right of withdrawal is excluded.